The MonaVie (Original) Gel formula is extremely safe; it can be taken by all types of individuals. It can safely be consumed by children under the age of 12, pregnant women, and women who are nursing.

MonaVie Active Gel contains all the same ingredients and benefits as MonaVie (Original) Gel—19 beneficial fruits, including the premier açai berry—but also provides the joint health advantages of plant-derived glucosamine.

MonaVie Active Gel is for active individuals or anyone concerned about overall joint health. MonaVie Active Gel contains a new plant-derived form of glucosamine. Glucosamine is a key structural component of cartilage and helps maintain healthy joint flexibility and range of motion.

MonaVie Active Gel uses the finest source of glucosamine available. Plant-derived glucosamine is the only form of glucosamine acceptable to vegans. Furthermore, this form of glucosamine is not associated with any known allergens.

Yes, the new plant-derived glucosamine will soon be used in MonaVie Active juice as well. The transition will take place over time as we run through current inventories.

Plant-derived glucosamine is very safe and is manufactured for food use. However, MonaVie recommends that children under age 12 and pregnant or nursing women should take MonaVie (Original) Gel or juice.

MonaVie is a delicious and energizing blend of the Brazilian açai berry—one of nature’s top superfoods—and 18 other beneficial fruits. Developed with the philosophy Balance-Variety-Moderation, MonaVie delivers the phytonutrients and antioxidants you need to maintain a healthy and active lifestyle. MonaVie’s Active formula also contains the added benefits of glucosamine to help maintain healthy joints.

While all the fruits contained in MonaVie have unique properties that benefit your body, the acai berry has become the “headliner” fruit because it is packed with nutritional value—proteins, healthy fats, fiber, vitamins, minerals, and trace minerals. So complete is this berry that the Brazilian people living along the Amazon can survive on it as their sole source of food and demonstrate amazing vitality and energy. More important than this, however, is the impressive amount of phytonutrients and powerful antioxidants that MonaVie is able to capture from the acai berry through its proprietary processing.

The acai used in MonaVie boasts the highest ORAC score against the hydroxyl free radical of any fruit or vegetable tested to date. The acai fruit is the star among other well-known antioxidants, such as blueberries, grapes, red wine, green tea, cranberries, blackberries, and pomegranates. By comparison, acai has more than 10 times the antioxidant power of cranberries.

The acai berry grows in clusters on the acai palm, a genus of 25–30 species of palms native to tropical Central and South America. These tall, slender palms can grow 15–30 meters tall, with leaves up to 3 meters long. The prime commercial source of acai comes from the area where several rivers converge within the Amazon estuary, emptying along the northeastern corner of Brazil into the Atlantic Ocean between the states of Para and Amapa. The people of Brazil refer to acai as the “Milk of the Amazon.”

No. In fact, MonaVie is helping to preserve the Amazon Rainforest by harvesting the acai berry. Each week, poachers illegally chop down 5,000–10,000 palm trees to obtain and sell a 12-inch section of the palm known as the “palmito.” As a result, the entire tree dies. On the other hand, by harvesting the acai berry, the palm tree continues to thrive and the natives have an incentive to preserve the acai-bearing palm tree.

Yes. The acai used by MonaVie is certified organic through The Institute for Marketecology (IMO). IMO is one of the first and most renowned international agencies for inspection, certification, and quality assurance of eco-friendly products. IMO’s worldwide activities are accredited by the Swiss Accreditation Service (SAS), according to EN 45011 (ISO 65), which is the international standard for organic certification.

Because MonaVie product formulas are proprietary, the exact amount of acai or the other fruits contained in our blend is not disclosed.

Yes. With flash pasteurization, the product is heated for approximately 15–30 seconds and then immediately cooled. By only briefly subjecting the product to high temperatures, most—if not all—taste and color changes are avoided. Flash pasteurization is preferred to other methods because it kills microbes without destroying beneficial phytonutrients.

To ensure the highest level of quality, MonaVie blends and produces MonaVie products at its manufacturing facility in Salt Lake City, Utah (not far from the corporate office).

If unopened, both the MonaVie juices and MonaVie Gel have a shelf life of one year. If the MonaVie juice has been opened, then the shelf life is approximately 30-60 days, as long as the opened bottle is refrigerated. MonaVie Gel should be consumed in its entirety as soon as it is opened. For optimum freshness, we recommend refrigerating the products before and after opening. 

Yes, MonaVie products are safe and contain only well-tolerated foods. MonaVie contains fruit juices and purees naturally found in the food supply that have been consumed by various cultures for hundreds of years. However, if you have any health concerns, you should consult a physician before starting any new product or program.

An acronym for oxygen radical absorption capacity, ORAC is a way to measure the antioxidant capacity of a food. Foods with high ORAC values are desirable for their ability to neutralize free radicals, thus inhibiting the ability of the free radical to cause cell damage. The ORAC measurement was developed by a scientist at the National Institute of Aging in 1992 and has been a valuable tool in quantifying health benefits associated with consuming fruits, vegetables, and other antioxidant-containing foods and supplements. 

The U.S. National Research Council recommends that you consume at least five servings of fruits and vegetables per day to maintain a proper supply of food derived antioxidants for your body. Research indicates that only five percent of the U.S. population consumes five servings of fruits and vegetables per day.

Antioxidants are “agents” that help inhibit harmful compounds known as free radicals. Free radicals cause damage to your cells through the process of oxidation. By donating an electron to unstable free radicals, antioxidants neutralize their harmful effects. Obtaining a variety of antioxidants through diet or supplementation is essential to maintaining your good health.

Free radicals are atoms with at least one unpaired electron. In excess, free radicals produce harmful oxidation that can damage cell membranes. Free radicals are analogous to cattle let loose on a field of planted crops. Uncontrolled, the cattle would destroy the crops. Ranch hands are hired to make sure the cattle stay in place and graze. Antioxidants act much the same way. As the ranch hands for our bodies, antioxidants prevent free radicals from potentially damaging millions of healthy, functioning cells.

Tobacco smoke, alcohol, pollution, insecticides, radiation, chemicals in the home or at work, and excessive amounts of sunlight are all prolific contributors to the formation of free radicals. Other causes include a high-fat diet, stress, insufficient sleep, and strenuous exercise.

The MonaVie juice blend is a very powerful antioxidant against these additional free radicals; in fact, the SORAC assay score of 1,614 unit/g represents the highest value ever reported for superoxide scavenging activity in vitro of any food.

There are three types of glucosamine: glucosamine hydrochloride (HCl), N-acetyl glucosamine, and glucosamine sulfate. Both glucosamine HCl and glucosamine sulfate are rapidly converted into “free” glucosamine in the stomach. So, from a medicinal standpoint, they are equally effective. However, glucosamine HCl is 79 percent glucosamine, while glucosamine sulfate is only between 47 and 52 percent glucosamine. We formulated MonaVie Active juice with glucosamine HCl because this form of glucosamine contains the highest level of free glucosamine.

Esterified fatty acids promote joint health, improving flexibility and mobility. Esterification is the general name for a chemical reaction in which two chemicals (typically an alcohol and an acid) form an ester as the reaction product.

For customers concerned about potassium levels for reasons relating to dialysis or contraindications with prescription medicines, please consult a physician before taking MonaVie products. The potassium level in MonaVie Original and MonaVie Active is approximately 55 mg/oz (2% Daily Value). MonaVie Original and MonaVie Active contain no potassium additives, grapefruit, or cantaloupe.

For customers concerned about vitamin K levels because of blood thinning medication, please consult a physician before taking any MonaVie products. The vitamin K level in MonaVie Original and MonaVie Active is approximately 12.4 µg/oz (12% Daily Value).

Preservatives help maintain a product’s freshness. Sodium benzoate, an organic chemical preservative, can prevent the growth of almost all microorganisms (e.g., yeast, bacteria, and fungi) and occurs naturally in some fruits, vegetables, herbs, spices, nuts, wines, and teas.

Potassium sorbate is a potassium salt version of sorbic acid, a polyunsaturated fat used to inhibit mold growth. Sorbic acid has been repeatedly tested for safety and efficacy, and today stands as one of the most thoroughly tested food additives in history.

Yes.

MonaVie uses natural flavors in its products because a juice concentrate, which contains only the juice from a fruit, does not give you the entire flavor of the fruit. MonaVie’s natural flavors make our products more palatable and balanced by staying true to the natural flavor of the entire fruit. The natural flavor used in MonaVie Original and Active juices and in MonaVie Gel is a mixed berry natural flavor.

MonaVie Active’s esterified fatty acids are derived from a 100 percent vegetable source (palm nut oil). The (US) FDA has made it mandatory to list all sources of potential allergens found in a product on its label. Eight major foods or food groups have been identified as common allergy causing foods in some individuals. Of these foods tree nuts are included. Since palm nuts are a tree nut and the esterified fatty acids come from palm nut oil, it is necessary to list it on the product label.

Allergic reactions are caused by proteins. The esterified fatty acids in MonaVie Active may contain an extremely low level—an almost undetectable level—of protein from palm nuts. Because the amount of protein is so minute, it is unlikely that people with tree nut allergies will have an allergic reaction; however, in extremely sensitive persons it is best to avoid it all together. If you have an allergy to palm nuts, it is best to consult with your physician prior to drinking MonaVie Active.

No, not necessarily. Individuals with peanut allergies only should not have an allergic reaction to MonaVie Active because the product is not produced in a facility that manufactures peanuts or peanut oil.

To be considered “active,” you must purchase a minimum of 100 PV every four weeks. For example, purchasing one case of MonaVie juice (worth 100 PV) every four weeks will keep you active. You must be active with a minimum of 100 PV to participate in the BOB (Bulk Order Bonus). You must be active with a minimum of 100 PV and qualified to participate in the FOB (first order bonus).

To be qualified, you must have at least one personally enrolled and active distributor on both your left and right legs. You must be qualified to earn commissions, except retail and BOB.

All accumulated Group Volume will be reset to zero; however, once you reactivate with a product purchase of at least 100 PV, you will once again begin to accumulate Group Volume as products are purchased in your downline organization. You will not lose your organization by going inactive.

Because we pay commissions weekly (as opposed to monthly), our definition of “active” is a four-week rolling period (instead of an entire month).

Being active and qualified is the foundation for earning commissions with MonaVie. To receive the maximum commission payout, a distributor should be active at 200 PV. A distributor who is active at 100 PV is eligible for a partial commission payout. For a detailed explanation of the 8 Ways to Earn Income with MonaVie, see the MonaVie Compensation Plan PDF document located in the Document Library section of your Virtual Office.

Yes, as long as you become active in the same weekly pay period in which your new sign-up places his or her order, and become qualified within the following three weeks.

Yes. However, they are paid 10 days after the commission period ends.

Our commission week starts on Saturday at 12:01 a.m. (MST) and ends on the following Friday night at exactly 12:00 midnight (MST).

The commission week ends on Friday night at exactly midnight (MST). Any earned commissions will be paid 10 days later, on the second Monday after the end of your commission week, by approximately 6 p.m. (MST), to your personalized MonaVie commission card. However, the first time commissions are earned, we must process your personalized MonaVie commission card; it takes approximately 7–10 business days after the end of the commission period to receive your card in the mail.

100 percent of the sales volume (SV) rolls up.

Any volume on both your left and right leg that was used to earn team commissions will then be deleted. Any unpaid volume will continue accumulating as long as you remain active.

A retail customer is someone who purchases MonaVie products at the retail price from an existing distributor. A retail customer is not a distributor.

If you are having problems with your Virtual Office, please send a detailed description of the issue in an email to our technical support staff at techhelp@monavie.com.

From the distributor login page (www.monavievo.com), you may request your password by clicking "forgot your password?" You will need to provide your distributor ID and email address. You may also request your password by contacting Distributor Support at 866-217-8455.

Yes. MonaVie also encourages its distributors and customers to take advantage of recycling services in their state or country (where available).

You can purchase MonaVie products at the wholesale price by becoming a distributor. Or, you can sign up as a retail or preferred customer. As a retail customer, you may purchase MonaVie products at the retail price from an existing distributor. Signing up as a Preferred Customer allows you to purchase MonaVie products at 15% off the retail price.

One of the most rewarding aspects of the MonaVie business opportunity is that there is no limit to your potential success. By personally building a strong business organization and working with those in your business organization to do the same, you will not only be leveraging the efforts of many, but you may also begin earning income from the efforts of many. With MonaVie, you are in control of your success.

MonaVie Mall is a resource for distributors as well as retail customers. The mall offers customizable printed materials, MonaVie branded apparel and promotional items, and sales tools.

MonaVie Mall is designed to allow distributors and retail customers to view all available merchandise. Once a user decides to make a purchase, however, he or she will be required to log in or, if they do not have an existing account, create a new account.

Distributors can log into the mall using their Virtual Office distributor ID and password.  Retail customers can create a mall account through the Account Create feature available on the mall.

Your MonaVie Mall password is the same as the password you use to log into your Virtual Office. Therefore, mall passwords cannot be changed in the mall and must be changed in your MonaVie Virtual Office.

All products are shipped using major freight carriers. Shipping is calculated as a flat US$7.95 per package or 10% of the total purchase price, whichever is greater.

Once your order has been shipped, you will receive an email providing shipping information, including the tracking number for your package, which you can use to obtain detailed shipping information from the freight carrier’s website. Your tracking number may also be found by logging into the mall and clicking My Account.

Log into MonaVie Mall and click Return Policy located in the footer of each page of the website.

Sales tools can be purchased in both the mall and the Virtual Office. Print items, branded apparel, and promotional items are available only in the mall.

Apparel items that do not fit properly have a 30 day return policy. To view the details of our return policy, please log into MonaVie Mall and click Return Policy located in the footer of each page of the website.

MonaVie Mall strives to provide the right products in all the right sizes. The sizes provided on the mall are driven by demand and availability.

MonaVie business cards and print items can be customized to represent your personal information. However, in an effort to protect and keep consistent the MonaVie brand, customizations to style, fonts, colors, etc., are not made available.

New product ideas can be submitted to ideas@monaviemall.com. MonaVie reserves the right to choose which products are most beneficial to the company and to distributors in general.

No. Mall purchases do not count toward any personal volume requirements.

No. All orders must be shipped to a physical address. Freight carriers will not ship to a P.O. Box.

Yes.

Please Note: International orders are assessed an additional US$20 fee and are shipped via the United States Postal Service. MonaVie Mall cannot guarantee a delivery date for orders shipped outside the United States.

Customer Service Hours:

Mon–Fri: 7 a.m.–7 p.m. (MST) 

Phone: (866) 647-4321

Email: support@monaviemall.com